Omnichannel Messaging Solutions for Marketing
Reach customers on the most popular channels (SMS, WhatsApp, Viber, Email & more).
Gather data on customers in a GDPR-compliant way, segmenting them by various criteria.
Analyze customer interactions and make marketing decisions based on what works best.
Send messages triggered by conditions like abandoned cart reminders, or events like customers' birthdays.
Increase open rates by choosing a group of customers you want to reach.
Boost conversion rates by sending personalized messages with the right offer at the right time.
Use our CRM solution or simply integrate another customer data platform of your choice.
All-in-one Messaging Platform
Target prospects and re-engage existing customers via SMS, Viber, Email, Push and more, with detailed insight into the performance of each campaign.
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Segment customers based on an unlimited number of criteria, such as time of last purchase or specific interests.
Let AI learn about common customer attributes and enrich your database automatically.
Collect data on customers' purchase history, preferences, interests and more - all in a GDPR compliant way.
Customer Data Platform
See all your customer data in one place, including demographics, interests and purchasing history.
Omnichannel elevates your business communication by enabling you to be present at the customers’ preferred channels while allowing for a unified, seamless and personalised communication with customers across various messaging channels.
Omnichannel messaging is the best way to engage with customers in a two-way conversation through multiple messaging channels while being able to carry out the conversation within a single thread. This ensures all information is stored in one place which enables timely customer service and improves customer satisfaction.
Multichannel messaging refers to a channel-centred approach where a business sends their message over multiple channels, as each of those channels work independently to deliver the brand’s message. Omnichannel messaging refers to a customer-centred approach where the business has all the channels unified in one thread or platform.
The starting point of your Omnichannel strategy needs to be the customer – your goal should be creating a fluid experience for the customers across all the channels you offer your services through. To help with that, you’ll need the right technology that will generate customer analysis.
With an Omnichannel Campaign, you want to know your customer’s needs – create a unified strategy across their preferred channels, but differentiate the content and message approach for each channel.
The aim of Omnichannel strategy is to adapt the way a business communicates in order to ensure the process is seamless and enjoyable for the customer. By ensuring your business is available when needed, offering timely service and personalizing the experience for each customer you’ll ensure their satisfaction when using your services.
We provide ready-made and custom messaging solutions for large, medium and small enterprises, helping them communicate with audiences on the most preferred channels of today. With 20+ years of industry experience and 250+ experts across Europe, we have an unmatched ability to scale and tailor our solutions to each business need.
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ISO 27001 & 9001 Certifications
GSMA Associate Member
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