Omnichannel Messaging Solutions for Support
Improve agents' productivity with a single platform providing all the info and tools they need.
Become more accessible by communicating with customers on channels they already use every day.
Make customers happier by making the entire flow of communication easier and smoother.
Communicate with customers across all channels through a single conversation thread, all on the same interface.
Save resources by letting a chatbot provide automated answers to frequent questions.
Send any type of content to your customers, including pictures, videos, map locations, etc.
Support customers on whichever channel they prefer the most, and easily switch from one channel to another.
Keep track of entire customer activity, with info on the services they use, including their purchasing and conversation history.
Easily integrate our cloud contact center platform with your core business applications (webshop, delivery tracking system and others).
Set up your knowledge base with step-by step-instructions for agents, educating them how to resolve each type of query.
Let our system automatically connect customers to agents they already talked to, and continuing exactly where they left off.
Organize your contact center staff in different teams, define hierarchy and assign roles (team leaders, supervisors, etc).
Get detailed insights into the performance of your contact center (e.g. number of processed tickets, average response times, SLAs, etc).
Cloud Contact Center
Our cloud contact center platform enables you to reduce communication costs, increase agents’ efficiency and provide a better service overall.
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An omnichannel customer support approach is crucial because it enables companies to be accessible to their users regardless of their location. In today's world, customers expect maximum flexibility. An omnichannel customer support approach makes it possible for them to contact your company through various channels, including email, phone, chat, or social media—allowing for a smooth and consistent experience. Overall, this approach can lead to increased customer satisfaction and loyalty, making it a wise choice for businesses.
Omnichannel customer support is crucial for companies as it ensures a seamless experience for their customers. To meet the expectations of customers, businesses must prioritize delivering exceptional service through the channels preferred by their customers. As the number of digital channels and technological advancements continues to grow, omnichannel communication has become increasingly significant.
OmniDialog is a cloud-based platform designed primarily for companies seeking to engage with their customers across multiple channels via a unified central interface. By utilizing our platform, you can easily connect with your customers regardless of their location, providing them with a seamless, interactive experience with rich content that can be shared across multiple communication channels. This includes SMS, WhatsApp, Viber, Telegram, email, Facebook Messenger, Instagram, Threema, web chat, and more. Our platform also enables you to handle a large volume of inquiries simultaneously, resulting in increased efficiency and cost savings.
An all-in-one platform can greatly streamline your company's workflow by placing all your support tools in one location. This simplifies the management and response to customer queries, making it easier for support teams to provide a high level of service. In addition, our platform can automate repetitive tasks like data entry, freeing up your customer support team to focus on more complex issues and increasing overall efficiency. Furthermore, our platform provides valuable insights by consolidating all customer support data in one place. This comprehensive analysis of customer needs and trends allows for a better understanding of your customers, ultimately resulting in a better experience for them.
OmniDialog provides a range of user-friendly features that not only make it easy for agents to communicate with customers quickly but also enhance the customer database with valuable end-user data. Our platform offers an effortless way to exchange information between agents and send predetermined responses, resulting in prompt answers for customers.
We provide ready-made and custom messaging solutions for large, medium and small enterprises, helping them communicate with audiences on the most preferred channels of today. With 20+ years of industry experience and 250+ experts across Europe, we have an unmatched ability to scale and tailor our solutions to each business need.
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ISO 27001 & 9001 Certifications
GSMA Associate Member
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