Messaging Solutions for Support
Improve agents' productivity with a single platform providing all the info and tools they need.
Become more accessible by communicating with customers on channels they already use every day.
Make customers happier by making the entire flow of communication easier and smoother.
Communicate with customers across all channels through a single conversation thread, all on the same interface.
Save resources by letting a chatbot provide automated answers to frequent questions.
Send any type of content to your customers, including pictures, videos, map locations, etc.
Support customers on whichever channel they prefer the most, and easily switch from one channel to another.
Keep track of entire customer activity, with info on the services they use, including their purchasing and conversation history.
Easily integrate our cloud contact center platform with your core business applications (webshop, delivery tracking system and others).
Set up your knowledge base with step-by step-instructions for agents, educating them how to resolve each type of query.
Let our system automatically connect customers to agents they already talked to, and continuing exactly where they left off.
Organize your contact center staff in different teams, define hierarchy and assign roles (team leaders, supervisors, etc).
Get detailed insights into the performance of your contact center (e.g. number of processed tickets, average response times, SLAs, etc).
Cloud Contact Center
Our cloud contact center platform enables you to reduce communication costs, increase agents’ efficiency and provide a better service overall.
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We provide ready-made and custom messaging solutions for large, medium and small enterprises, helping them communicate with audiences on the most preferred channels of today. With 20+ years of industry experience and 250+ experts across Europe, we have an unmatched ability to scale and tailor our solutions to each business need.
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ISO 27001 & 9001 Certifications
GSMA Associate Member
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