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New Era for Call Centers and Voice-based Customer Support
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Viber is taking another big step in reinforcing its status as a Super App by adding Viber Business Calls to its app. This new feature is a game-changer because it lets users make free international calls right inside the app, on top of messaging, chatbot, and ads.
The rise of outsourced contact centers and A2P omnichannel messaging on platforms such as WhatsApp, Viber, Facebook Messenger, SMS, Telegram, WeChat, etc, has changed the way customer support works. Today, customers have the possibility of getting feedback at any given time.
We provide ready-made and custom messaging solutions for large, medium and small enterprises, helping them communicate with audiences on the most preferred channels of today. With 20+ years of industry experience and 250+ experts across Europe, we have an unmatched ability to scale and tailor our solutions to each business need.
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